1. Information We Collect

"Personal Data" means any information that identifies or relates to a particular individual and also includes information referred to as "personally identifiable information" or "personal information" under applicable data privacy laws, rules, or regulations.

A. Categories of Personal Data

The following details the categories of Personal Data that we collect:

Profile or Contact Data

• First and last name
• Email address
• Phone number
• Company name and job title
• Unique identifiers such as passwords

Usage Data

• Call logs, including number of outgoing calls, missed calls, and call minutes
• Number of sent and received messages
• Features used, pages visited, and other interaction data
• Meeting recordings and file transfers

Payment Data

• Payment card type
• Last 4 digits of the payment card
• Billing address

Our payment processing partner, Stripe, Inc. ("Stripe"), collects your voluntarily provided payment card information necessary to process your payment. Please see Stripe's Privacy Policy and Stripe's Terms of Service for information on its use and storage of your Personal Data.

Device/IP Data

• IP address
• Device ID
• Type of device, operating system, and browser used to access the Service

Web Analytics

• Web page interactions (including with ads)
• Referring webpage or source through which you accessed the Service
• Statistics associated with the interaction between your device or browser and the Service

Professional or Employment-Related Data

• Job title
• Employer name
• Size of employer

Recordings

• Recordings of phone calls and meetings (where applicable and with appropriate consent)

Geolocation Data

• IP-address-based location information

Other Identifying Information

• Identifying information in free-form text provided on the Service or in emails or letters you send us

B. Categories of Sources of Personal Data

We collect Personal Data about you from the following sources:

• Directly from you: When you create an account, use our interactive tools and Service, provide information in free-form text fields, respond to surveys, or contact us.
• Automatically: Through cookies and similar technologies when you use the Service, including information about your device, location, and usage patterns.
• Third-party vendors: Analytics providers who help us understand how you interact with the Service, and partners who assist with customer support.
• Advertising partners: Information about how you interact with our websites, applications, products, Service, advertisements, or communications.

2. How We Use Your Information

We UC uses the collected data for the following purposes:

Providing, Customising, and Improving the Service

• Creating and managing your account or other user profiles.
• Processing orders or other transactions; billing.
• Providing you with the products, services, or information you request.
• Meeting or fulfilling the reason you provided the information to us.
• Providing support and assistance for the Service.
• Improving the Service, including testing, research, internal analytics, and product development.
• Personalising the Service, website content, and communications based on your preferences.
• Performing fraud protection, security, and debugging.

Marketing the Service

• Marketing and promoting the Service to you and others.

Corresponding with You

• Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about We UC or the Service.
• Sending emails and other communications according to your preferences or that display content that we think will interest you.

Meeting Legal Requirements and Enforcing Legal Terms

• Fulfilling our legal obligations under applicable law, regulation, court order, or other legal processes, such as preventing, detecting, and investigating security incidents and potentially illegal or prohibited activities.
• Protecting the rights, property, or safety of you, We UC, or another party.
• Enforcing any agreements with you.
• Responding to claims that any posting or other content violates third-party rights.
• Resolving disputes.

We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated, or incompatible purposes without providing you notice.

3. Disclosure of Your Information

We disclose your Personal Data to the categories of service providers and other parties listed in this section.

A. Service Providers

We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, or assist us in analysing how our Service is used. These parties help us provide the Service or perform business functions on our behalf. They include:

• Security and fraud prevention services.
• Hosting, technology, and communication providers.
• Support and customer service vendors.
• Payment processors: Our payment processing partner Stripe, Inc. collects your voluntarily provided payment card information necessary to process your payment.
• Analytics partners: Companies that track how users found or were referred to the Service and how users interact with the Service.

B. Business Transactions

All of your Personal Data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy, or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.

C. Legal Obligations

We may share any Personal Data that we collect with third parties in conjunction with any of the following activities:

• Fulfilling our legal obligations under applicable law, regulation, court order, or other legal processes.
• Preventing, detecting, and investigating security incidents and potentially illegal or prohibited activities.
• Protecting the rights, property, or safety of you, We UC, or another party.
• Enforcing any agreements with you.
• Responding to valid requests by public authorities, including law enforcement or national security agencies.
• Responding to claims that any posting or other content violates third-party rights.
• Resolving disputes.

4. Aggregated and De-Identified Data

We may create aggregated, de-identified, or anonymised data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified, or anonymised data and share it with third parties for our lawful business purposes, including to analyse, build, and improve the Service and promote our business, provided that we will not share such data in a manner that could identify you.

5. Cookies, Tracking Tools, and Opt-Out

The Service uses cookies and similar technologies such as pixel tags, web beacons, clear GIFs, and JavaScript (collectively, "Cookies") to enable our servers to recognise your web browser, tell us how and when you visit and use our Service, analyse trends, learn about our user base, and operate and improve our Service. Cookies are small pieces of data - usually text files - placed on your computer, tablet, phone, or similar device when you use that device to access our Service. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s).

We use the following types of Cookies:

• Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Service. Disabling these Cookies may make certain features and services unavailable.
• Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Service, maintain your preferences over time, and recognise you when you return to our Service. These Cookies help us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
• Performance/Analytical Cookies. Performance and Analytical Cookies allow us to understand how visitors use our Service. They do this by collecting information about the number of visitors to the Service, what pages visitors view, and how long visitors spend on pages. We use the following analytics services:
  • Google Analytics: Google Inc. ("Google") uses cookies in connection with its Google Analytics services. Google's ability to use and share information collected by Google Analytics about your visits to the Service is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You can opt out of Google's use of Cookies by visiting the Google Analytics Opt-out Browser Add-on.
  • Mixpanel: Mixpanel, Inc. ("Mixpanel") uses cookies and similar technologies to track user interactions with our Service. Mixpanel's use of your information is subject to the Mixpanel Privacy Policy. You can opt out of Mixpanel's tracking by visiting the Mixpanel Opt-out Page.
• Retargeting/Advertising Cookies. Retargeting/Advertising Cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you. For more information about this, please see the section below titled "Interest-Based Advertisements."

You can decide whether or not to accept Cookies through your internet browser's settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Service and functionalities may not work. To explore what Cookie settings are available to you, look in the "preferences" or "options" section of your browser's menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit www.allaboutcookies.org or ico.org.uk/for-the-public/online/cookies.

6. Interest-Based Advertisements

We may serve advertisements, and also allow third-party ad networks, including third-party ad servers, ad agencies, ad technology vendors, and research firms, to serve advertisements through the Service. These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviours ("Interest-Based Ads"). Information for Interest-Based Ads (including Personal Data) may be provided to us by you, or derived from the usage patterns of particular users on the Service and/or services of third parties. Such information may be gathered through tracking users' activities across time and unaffiliated properties, including when you leave the Service.

To accomplish this, we or our service providers may deliver Cookies, including a file (known as a "web beacon") from an ad network to you through the Service. Web beacons allow ad networks to provide anonymised, aggregated auditing, research, and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Web beacons allow ad networks to view, edit, or set their own Cookies on your browser, just as if you had requested a web page from their site.

7. Data Security

We seek to protect your Personal Data from unauthorised access, use, and disclosure using appropriate physical, technical, organisational, and administrative security measures based on the type of Personal Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.

8. Data Retention

We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Service. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule, or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

9. Your Rights and Choices

A. Access and Correction

You can access and update your personal information through your account settings.

B. Opt-Out

You may opt out of receiving promotional communications by following the unsubscribe instructions or contacting us directly.

C. Data Deletion

You can request the deletion of your personal information, subject to certain legal exceptions.

10. UK and EU Data Subject Rights (GDPR)

If you are a resident of the United Kingdom ("UK"), European Union ("EU"), Liechtenstein, Norway, or Iceland, you may have additional rights under the UK or EU General Data Protection Regulation (the "GDPR") with respect to your Personal Data, as outlined below.

For this section, we use the terms "Personal Data" and "processing" as they are defined in the GDPR, but "Personal Data" generally means information that can be used to individually identify a person, and "processing" generally covers actions that can be performed in connection with data such as collection, use, storage, and disclosure. We UC will be the controller of your Personal Data processed in connection with the Service.

If there are any conflicts between this section and any other provision of this Privacy Policy, the policy or portion that is more protective of Personal Data shall control to the extent of such conflict.

Lawful Bases for Processing

We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include:

• Contractual Necessity: We process certain Personal Data (such as Profile or Contact Data and Payment Data) as a matter of contractual necessity, meaning that we need to process the data to perform under our Terms of Service with you, which enables us to provide you with the Service. When we process data due to contractual necessity, failure to provide such Personal Data will result in your inability to use some or all portions of the Service that require such data.
• Legitimate Interest: We process certain categories of Personal Data when we believe it furthers the legitimate interest of us or third parties. Examples of these legitimate interests include providing, customising, and improving the Service; marketing the Service; corresponding with you; meeting legal requirements and enforcing legal terms; and completing corporate transactions. We may also de-identify or anonymise Personal Data to further our legitimate interests.
• Consent: In some cases, we process Personal Data based on the consent you expressly grant to us at the time we collect such data. When we process Personal Data based on your consent, it will be expressly indicated to you at the point and time of collection.
• Other Processing Grounds: From time to time we may also need to process Personal Data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.

Your GDPR Rights

You have certain rights with respect to your Personal Data, including those set forth below. To submit a request, please email us at privacy@weuc.com. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardises the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need you to provide us with additional information, which may include Personal Data, if necessary to verify your identity and the nature of your request.

• Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data. You can also access certain of your Personal Data by logging on to your account.
• Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data by emailing privacy@weuc.com.
• Erasure: You can request that we erase some or all of your Personal Data from our systems.
• Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilise some or all of our Service.
• Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
• Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.
• Restriction of Processing: You can ask us to restrict further processing of your Personal Data.
• Right to File Complaint: You have the right to lodge a complaint about We UC's practices with respect to your Personal Data with the supervisory authority of your country or EU Member State. For UK residents, this is the Information Commissioner's Office (ICO). A list of EU Supervisory Authorities is available at edpb.europa.eu.

11. International Data Transfers

The Service is hosted and operated in the United Kingdom through We UC and its service providers. If you do not reside in the UK, laws in the UK may differ from the laws where you reside. By using the Service, you acknowledge that any Personal Data about you, regardless of whether provided by you or obtained from a third party, is being provided to We UC in the UK and may be hosted on UK or European servers. Your information may also be transferred to and maintained on servers located outside of your country where data protection laws may differ. By providing your information, you consent to such transfers.

12. Children's Privacy

As noted in the Terms of Service, we do not knowingly collect or solicit Personal Data about children under 16 years of age; if you are a child under the age of 16, please do not attempt to register for or otherwise use the Service or send us any Personal Data. If we learn we have collected Personal Data from a child under 16 years of age, we will delete that information as quickly as possible. If you believe that a child under 16 years of age may have provided Personal Data to us, please contact us at privacy@weuc.com.

13. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

14. Changes to This Privacy Policy

We're constantly trying to improve our Service, so we may need to change this Privacy Policy from time to time, but we will alert you to any such changes by placing a notice on the We UC website, by sending you an email, and/or by some other means. Please note that if you've opted not to receive legal notice emails from us (or you haven't provided us with your email address), those legal notices will still govern your use of the Service, and you are still responsible for reading and understanding them. If you use the Service after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.

15. Contact Us

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data, or your choices and rights regarding such collection and use, please do not hesitate to contact us at:

Email: privacy@weuc.com
Address: We UC Ltd, Ariadne House, Town Quay, Southampton, SO14 2AQ, UK
Website: weuc.com